Frequently asked questions about Elizabeth line (Shenfield | Heathrow)

Dogs can usually travel with you onboard this route.

However, it's at the driver's discretion, the driver will consider things like if there is already another pet on the bus when making their decision.

Guide dogs and assistance dogs are of course allowed at all times.

Elizabeth line (Shenfield | Heathrow) runs all year long.

You can find more information from the timetable, available on our website.

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Two trains per hour operate directly between Shenfield and Heathrow Airport Terminal 5.

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This service is operated by Transport for London

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Concessionary passes are accepted on this route.

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You can speak to the operator directly about claiming lost property.

Non-folding cycles are allowed on Elizabeth line trains during off-peak hours on weekdays (outside 07:30-09:30 and 16:00-19:00) and at any time on weekends and bank holidays. Specific peak-hour exceptions apply for westbound trains leaving Paddington and eastbound trains arriving at Paddington, as well as for eastbound trains towards Shenfield leaving Liverpool Street and westbound trains arriving at Liverpool Street from Shenfield. Folding cycles are permitted at all times. As of March 31, 2025, non-folding e-bikes are banned from most TfL services, including the Elizabeth line, due to fire risks, though folding e-bikes are still allowed. More details can be found on the Transport for London (TfL) website: https://tfl.gov.uk/modes/cycling/cycles-on-public-transport